Refund policy

We want you to be happy with your Clermont blanket. If you decide it isn’t the right fit, eligible items may be returned within 14 days of delivery.

To qualify for a return, your blanket must be unused, unwashed, undamaged, and returned in its original packaging. Your return must be requested and shipped back within 14 days of the delivery date.

Items that show signs of use, washing, damage, or pet hair may be refused. If a return is rejected and you would like the item sent back to you, you will be responsible for the shipping cost.

To begin a return, email support@clermontblankets.com with your order number. Once your return is approved, we’ll provide return instructions and a shipping label. Please do not send a package back before receiving return authorization.

Return shipping and fees

If your item arrived damaged, defective, or incorrect, contact us as soon as possible at support@clermontblankets.com. Approved claims for damaged, defective, or incorrect items will not be subject to standard return shipping charges.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If there is a problem with your blanket or you received the wrong item, email us with your order number and photos of the issue so we can review it and make it right.

Lost or stolen packages

If the carrier provides photo confirmation that your order was delivered to the address you provided, we consider it delivered and are not able to send a replacement or cover the cost of one. We know that is frustrating. In these situations we may be able to offer a discount, reviewed case by case.

Non-returnable items

Sale items, final sale items, and gift cards are not eligible for return or exchange.

Refunds

Once your return arrives, we’ll inspect it and notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method, less any applicable original shipping charges, return shipping charges, and return/restocking fees.

Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card provider may require additional time for the refund to appear.

Exchanges

If you would like a different color, contact support@clermontblankets.com to begin the exchange process. Exchange items must meet the same eligibility requirements as returns.